Our website demos are free and come with no obligation. Ongoing services begin only after you approve the work and agree to the price. Monthly plans renew until canceled, and you can request cancellation by emailing support@sitesbuiltbetter.com.
1. About these terms
These Terms of Service (“Terms”) govern the Sites Built Better website and services provided under the Sites Built Better brand by Lightning Apps LLC (“Sites Built Better,” “we,” “us,” or “our”), a Pennsylvania limited liability company.
By purchasing our services, you agree to these Terms together with the scope, pricing, and any additional conditions presented in your approved proposal, checkout, or written service agreement. If a separately signed agreement conflicts with these general Terms, the signed agreement controls for that project.
2. Services and free demos
We offer custom website design, managed hosting, website maintenance, basic search engine optimization setup, and separately agreed services such as additional SEO or custom development. Your proposal or plan description determines what is included. Features, integrations, revisions, and ongoing work outside that scope may require separate pricing.
A free demo is not a paid order. Requesting or viewing a demo creates no obligation to purchase. We begin paid work or activate a recurring plan only after you approve the proposed service and agree to its charges.
3. Pricing, billing, and renewals
Our advertised managed website plans start at $39 per month. Your actual price, any setup or custom-development charges, taxes if applicable, billing date, and included services are disclosed before you subscribe.
Unless the applicable written agreement specifies a different term, monthly subscriptions renew automatically each month until canceled. By completing a subscription checkout or otherwise authorizing recurring payments, you authorize the payment method you provide to be charged the agreed recurring amount on each billing cycle.
Payment processing is handled by third-party payment providers, including Stripe. We may contact you about failed payments and may pause services for continuing nonpayment after reasonable notice. We will notify affected subscribers before material price changes take effect.
4. Cancellations and refunds
To cancel a monthly subscription, email support@sitesbuiltbetter.com with your business name and a request to stop renewal. You may request cancellation at any time. We will process the request promptly and confirm it in writing. Submit the request before your next billing date to avoid another renewal charge.
Unless otherwise agreed in writing, a canceled website subscription remains available through the end of its already-paid billing period, after which we may stop hosting and unpublish the site. Any custom contract with an agreed minimum term or different cancellation procedure will be clearly stated in that agreement.
The free demo has no charge to refund. After a paid subscription has started, payments for completed services and past billing periods are ordinarily not refundable, and partial-month refunds are not normally provided. If you believe a charge is incorrect or services were not delivered as agreed, contact us at support@sitesbuiltbetter.com. We will review the issue and honor any rights provided by your agreement or applicable law.
5. Website ownership and customer content
For our managed website plans, Sites Built Better generally retains possession and control of the website source code, design implementation, hosting setup, and proprietary tools we create, unless a separate written agreement states otherwise. While your subscription is active and paid, you may use the published website for your business.
You retain ownership of logos, photos, text, trademarks, and other material you supply. You grant us permission to use those materials as needed to create, host, and maintain your website. You are responsible for having the rights to content you ask us to publish.
Domain name ownership and transfer rights depend on the specific registration arrangement and any written agreement. A customer-owned domain remains the customer's property; hosting and website source code are separate from domain registration. A subscription does not itself include a transfer of our source code.
6. Hosting, maintenance, and support
We take reasonable care in maintaining websites and responding to service issues, but hosting and third-party services can sometimes experience outages, maintenance windows, security events, or interruptions outside our control. We do not promise uninterrupted availability or a specific response time unless expressly agreed in writing.
Requests for content updates, new features, and technical support are handled according to the services included in your plan or project agreement. Significant additions or redesigns may require a separate quote.
7. SEO and third-party services
SEO-related services may improve your site's technical setup and search visibility, but search rankings, traffic, leads, and sales depend on many factors beyond our control. We do not guarantee a specific ranking, number of visitors, or business result.
Websites may use third-party services such as domain registrars, hosting infrastructure, email delivery, analytics, booking tools, and payment processors. Those providers have their own terms and policies, and some integrations may carry separately disclosed fees.
8. Your responsibilities
You agree to provide accurate business information and appropriate materials, review content for accuracy, and notify us promptly of important corrections. You are responsible for your business's offerings, pricing, claims, licenses, and compliance obligations, including any policies required for your own customers.
You must not ask us to publish content that infringes another person's rights, is deceptive, or is unlawful. We may decline or remove such content or suspend a service where necessary to address a serious legal or security concern.
9. Disclaimers and limitations
Except for commitments expressly made in a written agreement, services are provided with reasonable professional care but without guarantees of a particular commercial outcome. To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from outages, third-party failures, search-engine changes, or lost business opportunities. Nothing in these Terms excludes rights or remedies that applicable law does not allow us to exclude.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, except where mandatory laws provide otherwise.
10. Changes and contact
We may update these Terms from time to time. We will post an updated effective date and communicate material changes affecting existing paid subscriptions as required by law or the applicable agreement. Changes do not retroactively replace a separately signed contract.
Questions about these Terms, billing, refunds, or cancellation? Email support@sitesbuiltbetter.com or visit our contact form.
Sites Built Better
Operated by Lightning Apps LLC
Pennsylvania, United States